Improve Customer Retention with Better Customer Service
No one wants to wait for answers to customer service problems anymore. Using text message-based customer service allows you to give quick answers to customer questions and address service issues efficiently.
Over 90% of consumers would rather engage with a business via text message than with a phone call. Text customers to give them what they want: fast, direct, personalized answers to their questions. EZ Texting’s chat feature is the fastest, easiest business messaging service out there. It lets customers contact you with a text message using either a new or existing number (even via landline texting). Not only does this mean that issues can generally be resolved more quickly, but also that customers are more satisfied with the process.
Enable Your Landline for Texting
Many established businesses would never dream of giving up the business phone number that their customers know by heart, and now you don’t have to. EZ Texting’s text-to-landline sign-up process allows you to easily set up text messaging to and from your existing landline so that you can use texting as part of your customer service process without investing in any new equipment or changing your number.
The success of your business depends on being able to communicate with your customers effectively. By leveraging SMS and MMS messaging, you can more easily acquire new customers, engage with those you already have, and respond to service requests efficiently, leaving your customers more satisfied.
Ready to try it for yourself?