Enjoy Texting with Contacts and Improve Your Customer Service with EZ Chat

20 Feb

EZ Chat enables you to have one on one text message conversation with contacts. This gives you a key advantage when you consider the following numbers:

  1. Texts are used by 97% of Americans and it is the most-used app
  2. 52% of customers would prefer texting customer service over their current method
  3. Texting can reduce the cost of customer service calls from $20 to just pennies

The writing on the wall is clear: your customers want to text, they want to do so with you, and texting has tangible benefits on the bottom line. So what can business and organizational leaders do to better engage with customers?

They can leverage EZ Chat, which is a tool that allows customers and contacts to have personalized, private, one-on-one conversations using text messages. EZ Chat uses a standard 10-digit phone number.

See how EZ Chat can strengthen your customer service and lead to measurable growth:

Getting EZ Chat

EZ Chat can be enabled on any existing 10 digit landline, as well as any phone number you purchase from EZ Texting. If you want to buy a new line, EZ Texting’s platform allows you to choose a number based on area code, city, or zip code.

When customers text your landline, their texts are sent to your computer’s interface.

How EZ Chat Works

EZ Chat can be used via any device with Internet access. Whether it’s a mobile phone, tablet, or computer, communicating with customers is just a few mouse clicks away.

Once you log in to EZ Texting, click on “Chat” in the left navigation menu. The column on the left is your inbox, and it’s where you have your entire list of of chat conversations. It’s also where you’ll start new conversations with customers. Select any conversation and it will show up on the right side; under that is where you type in your message to customers.

Check out this screenshot of EZ Chat in action:

Why EZ Chat Leads to Happier Customers

“Please stay on the line, your call will be answered in thirty...seven...minutes.” When customers call tech support lines, they fear long waits like these. And customer service is no picnic for companies, either. After that 37 minutes, a service agent has to deal with a tired, angry customer, and reconcile that with company goals on the number of calls they manage per hour. Throw that in a blender and you get a situation where customers receive a quick solution, even if it’s not always the best one. EZ Chat enables customers to text in their issues, rather than wait on hold, and it gives your reps the ability to take time to research what the best solution is. In short, EZ Chat gives customers a happier experience and a greater sense of purpose for your staff.

EZ Chat’s simple interface and more personal approach to customer service. It ensures your staff spend more time solving problems than listening to them. EZ Chat also makes your team more mobile; they aren’t tied to desks and phones to handle calls, and instead of being happy with finding a ‘good’ solution, they can feel more accomplished by having the time to find a “great” one.

Get started with EZ Chat! If you have any questions, call our Client Success Managers today at (866) 676-2180!
 

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