By: Valaer Goldsworthy
Despite an increasingly competitive landscape, EZ Texting has managed to gain even more traction in the SMS Marketing category for technology review site G2's Fall 2019 Grid® Report. By maintaining the highest levels of customer support, consistent updates to the user experience, and flexible pricing, we were able to move further up the scale of G2 reviewers' satisfaction, and we even saw positive movement along the scale of market presence.
EZ Texting's reviews and market share has earned us a total of 4.4 out of 5 stars with over 250 reviews — compare that to the #2 ranked SMS marketing competitor, SendinBlue, which has a 4.3 rating from 90 reviews. Is there really a question about which company really offers the best text marketing software in 2019?
Notably, G2 announced some recent updates to their Market Presence algorithm, saying in a recent blog post, "(t)he Fall 2019 update to the Market Presence algorithm focuses on improving our ability to measure market share and company size accurately...." Find out more about how G2's seasonally updated Grid® Report is calculated below:
- Customer satisfaction based on user reviews
- Popularity based on the number of reviews received by G2
- Quality of reviews received
- Age of reviews
- Customers' satisfaction with administration-specific product attributes
- Overall customer satisfaction and Net Promoter Score® (NPS) based on ratings by G2 users
- Market Presence
Determined via 16 data points including:
- User reviews
- Publicly available data
- Third-party metrics to score products
What Our Customers Are Saying About Us
Our Customer Success Team:
"[Their] customer service is amazing. Top to bottom. I used to use a different company and trying to get a hold of them was a pain..."
-Rose T., Realtor at Rose SD Realty with Coldwell Banker West
Our Easy-to-Use Products:
"EZ Texting has a great but simple interface that makes it easy to send, and manage text communications. EZ Texting is everything you are looking for in a mass texting software. What's great is you can run it right from your desktop. Even better, it's cheap for a small amount of texts, and even cheaper to deploy a bigger campaign (through their packages). No complaints here thus far."
-Felix T., Branch Marketing Manager
Our Flexible Pricing:
"So simple and so effective. There is more to this than simple texting. There is a feature to text a picture, which can be really attention grabbing for your customers. Overall, I would have to highly recommend this — and the price point is great as well! You will definitely see ROI quickly with using this service."
-Samantha C., Owner, Small Business
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