EZ Texting News

Why Customer Reviews Matter to Your Restaurant

Your restaurant takes up most of your time, whether you're ordering inventory, managing employees, or marketing your business to the public. You might think you don't have time to solicit and read online reviews, but you're putting yourself at a disadvantage if you ignore this critical marketing opportunity.

People Trust Other People

You can market your own business, but your potential patrons trust other customers more than they trust you.

According to Search Engine Land, nearly 90 percent of respondents to a marketing survey revealed that they're just as likely to trust online reviews as to act upon personal recommendations. In other words, people trust other people.

However, they don't necessarily trust brands. Restaurant owners have good reason to showcase their businesses in the best possible light, but other consumers give their honest opinions based on first-person experiences. Consumers know this, so they're constantly reading online reviews to decide whether or not to patronize a particular restaurant.

That's valuable information for you to know and use. If Google searches for your restaurant's name don't turn up any reviews, you might lose business because potential patrons don't want to take a chance.

Inbound Links and Search Results Matter

When someone writes a review of your restaurant, he or she will likely include a link to your restaurant's site, which can improve your website's domain authority and page rank in the search engine results pages (SERPs). In other words, you'll find it easier to attract organic traffic.

If your restaurant doesn't have room in the budget for paid search, paid social, and other costly advertising efforts, you need organic traffic to survive. Online reviews help keep your restaurant visible in the SERPs while improving brand recognition.

You Need Feedback to Improve Your Restaurant's Success

These people look like they're enjoying themselves. Don't you want them to tell the world about it?

Criticism can hurt temporarily, but it can also make a big difference in the long run. If you read review after review that criticizes your clam chowder or complains about the noise level in your establishment, you know that you have a problem to fix.

Ignoring online reviews can lead to disastrous consequences because, over time, those reviews will influence consumers' dining decisions. However, if you address those issues (and respond to the customers who leave their feedback), you can save a destroyed business relationship and turn a previously dissatisfied customer into a loyal brand advocate.

How Do You Solicit Online Reviews From Your Customers?

If you're not getting many online reviews of your restaurant, maybe you're not asking for them. Most people don't go out of their way to review restaurants — unless, of course, they're angry, and that's not the type of review you want. However, if you ask customers to leave reviews, and if you provide incentives, you'll experience a massive uptick in engagement levels.

Start with mass texting. Every once in a while, send out a text that invites your loyal customers to review your restaurant in a specific place, such as on Yelp.com. Give them step-by-step instructions, so they don't get confused about the process. Mass texting lets you reach numerous people at one time, and it helps reinforce your brand.

Additionally, consider adding an invitation to leave a review on your restaurant receipts. You might even sponsor a giveaway or contest in relation to those reviews. Such incentives can drive more engagement than requests alone.

If you're not gaining much traction in the online-review department, let mass texting take over. You can invite your customers to submit reviews online and keep them updated on the latest news from your restaurant. Sign up for free at EZ Texting and find out why we're the number-one choice for restaurateurs who want to make their businesses prosperous.

EZ Texting Updates

At EZ Texting, we continue to improve the industry’s leading text messaging platform for businesses. Check out some of our recent enhancements below.

Drip Campaigns

Use Drip Campaigns to send a series of text messages automatically based on a schedule that you define. Drip Campaigns are a great way to nurture your customers!



Recurring Texts

With recurring text options, you can schedule a message to be sent periodically at an interval of your choice. The recurrence can end after a certain number of occurrences, or on a specified date.



Message Templates

Having trouble getting your campaign started? Use one of our helpful message templates for inspiration. You can also create and store your own custom templates.



Campaign Data Export

Use this feature to export summary-level data or details related to your sent campaigns. If you'd like, use filters to isolate a subset of data and then export only that segment.

Stay tuned for more great product, tools, and enhancements coming soon.

Recent EZ Texting Enhancements... And More To Come

EZ Texting is dedicated to ensuring that our industry leading text communications platform remains at the top of its game.  To that end, we’re always releasing updates, enhancements, and other improvements.  Check out some of the items we’ve released over the past six months!

 

Virtual Phone Numbers

Virtual phone numbers allow you to conduct one-on-one correspondence — such as for customer support or appointment scheduling and reminders.

Zendesk Integration

Zendesk is one of the world’s most widely used customer support platforms. EZ Texting’s Zendesk integration allows you to receive and reply to support tickets via text, and gives end customers an easy and convenient way to get help when and how they want.

Data Uploading

EZ Texting’s redesigned data uploading tool makes adding new contacts to your account a snap.

Advanced Search and Filtering

Reporting on sent messages just got easier with advanced search and filtering enhancements.  Search by group, contact name, and number, and filter by date range, message type, recipients, date range, and more.  Once you’ve filtered your data, export it with ease!

In addition, we’ve implemented some changes that, while not readily visible, are no less important.  These infrastructure upgrades allow your largest campaigns to go out without a hitch.

Stay tuned for more!  The second half of 2016 will see several new features, including:

  • Additional reporting enhancements will enable you to slice, dice, filter, and export the specific data you need.  Use message tagging to identify different types of messages and group them for intuitive analysis and reporting.
  • A handy reminder wizard will allow you to proactively manage time-dependent messaging:  payment reminders, birthday messages, appointment reminders, and more.
  • With an upcoming data capture add-on tool, you’ll be able to capture more than your contacts’ phone numbers when they opt in to your lists.

Diabetes Treatment Finds Ally in Texting Services

Texting services are increasingly being utilized by the healthcare industry, as they provide a number of helpful applications, such as reminding patients about appointments and sending tips that contribute to health. Text service health applications now include those relating to diabetes, with Arkansas-based nonprofit corporation ARcare using text messaging to improve its treatment services. 

 

 

A Valuable Educational Tool

ARcare added SMS texting services to its treatment program for diabetes patients, resulting in a cost-effective way to educate patients about the disease. “Interactive SMS” is utilized to provide patients with vital diabetes information. ARcare CIO Greg Wolverton recommends healthcare organizations focused on population health management recognize messaging tools’ role with regard to electronic health records and care coordination across numerous facilities. He also emphasizes the supreme scalability and efficiency texting services present. 

 

Increased Revenue Options

Implementing text services has been shown to help both the patient and the provider, as it offers an increase in operational revenue. For example, texting diabetic patients about their next appointments significantly reduces chances of no-shows, as most people have their phones with them constantly and look at text messages much sooner than emails. The reduction in no-shows and the ability to easily reschedule should a patient not be able to make the appointment are some of the ways text services are helping the healthcare industry financially. 

 

More Helpful Applications

In addition to its use among diabetic patients and their healthcare providers, text messaging is also increasingly used to treat smoking addiction and pregnancy issues. A recent Swedish study suggested text services make it easier to quit smoking, as the implemented text messaging program “doubled the rate” of self-reported smoking abstinence “with occasional lapses.” It also encouraged quitting cigarettes entirely, though not to the same degree. 

In regard to pregnancy issues, texting was found to help maternal and child mortality problems in Rwanda. The African country’s health workers use text services to keep track of pregnancies, report related health issues, and provide emergency alerts. The latter helps pregnant women obtain emergency care when needed. Health workers also text information about their pregnant patients’ histories for database storage purposes, let women know when it’s time to come in for checkups, and provide doctors with information about any complications. 

 

Part of the Mobile Health Movement

Diabetes, smoking, pregnancy, weight loss, HIV….texting services are part of the mHealth, or mobile health, movement for all of these, according to David Finitsis, a Ph.D. candidate in clinical psychology and author of the February 2014 article Text Message Intervention Designs to Promote Adherence to Antiretroviral Therapy (ART). The article was published in the scientific journal PLOS ONE. Finitisis found text messaging of great assistance to HIV patients, as it improved “adherence to drug regimens” among other benefits. The author remarked that the possibilities connected to text messaging and healthcare are endless, and that smartphones, tablet computers, and social media platforms provide many more avenues for treating the chronically ill. 

Is text service a huge part of the healthcare industry’s future? It certainly seems so. 

Volvo Plans to Replace Car Keys with Phones

Swedish car giant Volvo will become the first major automotive company to introduce key-less vehicles. All aspects of car security - including access and ignition - will instead be managed exclusively from bluetooth-enabled smartphones.

Volvo is not alone in taking steps to consign the traditional metal key to history. Even cheap subcompacts are increasingly being manufactured with electronic key fobs which, though expensive to replace, eliminate the problem of keys becoming stuck or broken in ignition locks or car doors. 

The smartphone solution would work in the same way as key fobs, starting the car and unlocking the doors and trunk. It goes further, allowing friends and relatives who wish to borrow the car to be granted access electronically by receiving the key from the owner’s smartphone. Car rentals would be simplified by issuing an electronic key to the renter’s smartphone.

Volvo is looking to try out the technology immediately, roadtesting the digital keys with a car sharing firm operating out of Gothenburg airport. A limited number of commercially available cars will be equipped with digital keys in 2017.

Are The Biggest Problems with Smartphones Their Users?


A new survey indicates that the biggest problems with smartphones aren’t the devices, but the users. It appears not everyone is as smartphone-savvy as they might think. Today’s smartphones are capable of withstanding pretty serious damage, including getting dropped many times over, being subject to dust and other floating particles, or somehow landing in the bathtub when it’s full of hot water. Phones still fail every so often, as do most products whether they’re electronically-based or not. This is quite normal; however, it is users that are the biggest problem, not the devices.  

 

“No Trouble Found” 

According to a recent survey from Blancco Technology Group, as many as three quarters of smartphone hardware failures are of the “NTF” or “no trouble found” variety. The State of Mobile Device Performance and Health Trend Report: Q4 2015 outlined the top five “trouble spots” result in 39% of mobile phone failures around the world, with the camera causing the biggest issues. Smartphone cameras are responsible of 10% of hardware problems, followed by the touch screen (9%), battery charging (8%), microphone (6%), and performance issues (6%). The report’s findings are based on “aggregate, anonymized data,” according to Blancco Technology Group, and was collected by the company’s SmartChk platform. 

 

Varies By Region

Smartphone trouble areas vary by region, with North American users fussy over performance and blaming hardware issues on slow operation. This is followed by the camera, charger, headset, and microphone. Carrier signal is by far the biggest issue in Europe, followed by calling ability, camera, and Wi-Fi issues. 

 

Misunderstandings

The survey found that user behavior and misunderstandings are the cause of supposed hardware problems. For example, almost 74% of smartphones returned in North America due to “hardware issues” were labeled “no trouble found.” NTF rates are also high in Europe (71%) and in Asia (50%). Such misunderstandings about how to properly use smartphones indicates their complexities continue to baffle users and result in problems for enterprises and carriers alike. 

High NTF rates are particularly problematic for enterprises, according to the survey. 

“The ability to quickly triage mobile device issues – be it legitimate or specious—will mitigate these impacts and deliver on the promise of mobile connectivity for businesses supporting employees’ smartphones, be they corporate-issued or BYOD.” 

 

Up To Device Developers

These issues may cause problems for enterprises and carriers, however they aren’t their inequities to rectify. It’s the job of device developers to create smartphones and other mobile devices easy to use and understand. “Easy” devices won’t result in frustration...and subsequent “send-backs.” 

 

Apple Over Android

The survey also notes that Apple is currently ahead of Android in regards to user-related device problems, which found 85% of such issues came from Android devices compared to 15% of iOS devices. However, industry experts say these numbers don’t reflect the significant differences in the market share, nor the lower price points attached to most Android devices. Experts have remarked that Apple surpassing Android in this regard should be taken with a bucket rather than a grain of salt. 

How Mobile Apps Are Changing the Construction Industry


General contractors, construction managers, and subcontractors make up a small portion of the working components required to successfully build a home or other outdoor structure. In 2016, it’s no surprise that many of these working parts can now be managed, tracked, and organized using field-ready mobile apps specific to the work of construction. Here’s a look at some popular apps, as well as the tools they offer, that are changing the construction industry. 

 

No Time, No Problem 

One of the biggest challenges faced by construction workers and managers is to keep strict timelines that contain several inspection points along the way. Before the walls go up, the plumbing and electrical wiring must first be inspected, right? So keeping a tight schedule is an important part of the job—especially if you’re working with anxious homeowners. 

Thanks to apps like BuilderTREND, construction managers can handle everything from time constraints to subcontractors, with an interface that can be custom branded for a specific construction company. In addition to looking supremely professional with its customized logo and header, the system offers a great way to keep track of multiple moving parts, while keeping everyone in the loop. 

Now you don’t have to worry about who, what, when, or where. It’s all right there in one easy-to-use app, available on Android and iOS for about $99 a month.  

 

Improve Communication 

Another construction area that’s been greatly affected by mobile is communication. As you might expect, construction requires that communication among several parties be coordinated and constant. If something goes wrong at the job site, say with the plumbing, it’s important that the subcontractor is back on the site to fix it as soon as possible so that next steps aren’t delayed. 

Fieldlens is an app that allows construction managers to keep an open line of communication with every party involved. Fieldlens has settings to allow you to prioritize certain conversations and include or exclude individuals to segregate information. There’s also a “LiveLayer” function that allows contractors to mark drawings in layers to avoid excessive clutter. You can then color code those drawings and share them with the right people without distraction. 

The best part about this app is that it’s free, but only for up to three users per project. You can upgrade to the pro plan for $25 per user per month on both iOS and Android phones. 

 

Clean Up the Clutter

Like most industries, construction has looked for ways to reduce its carbon footprint, and thanks to mobile apps, a lot of the waste and clutter has been eliminated. 

The Canvas app is a great example of how streamlining the paperwork on a cloud-based system is both eco-friendly and extremely productive for construction managers and workers. 

Canvas is a pick-and-build your own construction app featuring more than 5,000 specific apps to fit needs on a per-project basis. Just drag and drop what you want—virtually everything is done on the cloud. You can even get signatures on your phone to complete inspections, fulfill requests, and place orders. 

Save paper on bids, estimates, and contracts with this app, which starts at $13 a month and is available on iOS, Android, Windows 8, and Windows 5.0-6.5. 

Construction may require you move a stone or two from time to time, but it sure doesn’t mean you have to live in the Stone Age. Check out one of these apps or look to others for a mobile solution that fits your construction needs. 

Chinese Mobile Companies Muscle in On Apple and Samsung's Territory


Do you like the idea of a cell phone that has all the latest technology at a cheap price? A lot of people in China do, which is why Chinese brands like OPPO and TCL are closing in on the mobile market that Apple and Samsung have dominated for years.

It’s likely that the European and United States markets will appreciate an all-the-frills cell phone for a steal, too. 

Little-known tech companies in China are hoping that consumers will find their low-cost Android mobile devices attractive and turn to them over the now-more-popular competition. Even small Chinese brands, such as Xiaomi and Huawei, are giving the front-runners in the industry a bit to think about in terms of product cost.

 

What Does the Future Hold for Chinese Mobile Brands?

At the recent Mobile World Congress, a wireless show that was held in Barcelona this year, TCL, Hauwei, and Xiaomi revealed high-end cell phones that are part of an ambitious plan to take over the market. Xiaomi usually launches its phones in China, but the company was compelled to announce its new Mi 5 at the Mobile World Congress and steal the show from its well-established competitors. 

Will there be an audience for this new type of Chinese smartphone? Probably, considering what AndroidPIT editor Shu On Kwok implies when he says, “The Chinese smartphone vendors have a very unique feature - it is the price.” 

In today’s market, it’s common to get a standard collection of features from one Android device to the other. With a large group of consumers not needing functionality beyond what’s typical and necessary, innovation might take a backseat to price.

With the new Chinese phones coming on to the market, cell phone buyers get nearly the same features as high-end Apple and Samsung model phones for a much lower price. 

 

What Do Consumers Really Want?

During 2015, Samsung’s market share declined, and Apple forecasted its first decline in revenue in more than 12 years. These companies are going to need to prove that their products are worth the significant difference in price if they’re going to succeed and keep dominating the market.

Apple has tried to keep a stronghold on the smartphone market by positioning itself as a company with many exclusive hardware and software offerings. However, consumers have often been able to get features on Android devices that are similar to the brilliance that Apple is touting, and these buyers are completely okay with that “close enough” ideology.

So, if “close enough” is good enough to keep people from buying Apple products, it may be all that’s needed to make them opt for Chinese brands that offer similar features and functions. Samsung has all but stated that it’s not concerned about the Chinese mobile companies. Its mobile chief, D.J. Koh, said, "We have other ideas,” meaning that Samsung is depending on technology beyond mobile phone features, such as a virtual-reality headset that offers a 360-degree camera and is compatible with the company’s Galaxy phones. 

It seems that Apple and Samsung might need to keep reaching beyond their mobile phone markets to stay dominant in the future, and they might need to adjust their attention to include the needs of gamers and other tech enthusiasts.  

How to Protect Your Business in an Earthquake

The thought of an earthquake sends chills down many a spine, and for good reason. Since earthquakes are capable of wrecking horrendous havoc that includes building demolition and loss of life, it’s important to know how to protect your business in the event of this natural disaster. Whether you live in California or another earthquake-centric area, it’s important to have a game plan ready should you and your employees endure a huge ‘quake.  

Let’s check out a few ideas on how to protect your business in an earthquake: 


 

Research

First things first: research earthquakes in your specific community. Look up local government policies, designated earthquake shelters, emergency routes out of the city, emergency phone numbers, etc. Create a list of all emergency contact information and send it via email to everyone you employ. Include a plan of action should an earthquake hit during work hours. 

 

Get Involved

Once you and your team have your emergency plan down, register with ShakeOut.org and join the millions of people in the U.S. and worldwide already prepared to hold a Great ShakeOut Earthquake Drill. Simple and easily affordable, this event also functions as a team-building exercise. 

 

Purchase Non-Perishable Food and Bottled Water

Dedicate a closet in your office/warehouse/water” just for earthquake supplies. This should include enough perishable food and bottled water to last you and your employees for five days. Also use the closet for items such as hand-crank radios, candles and matches, medications, copies of important documents, flashlights, blankets, and other emergency preparedness items. 

 

Set Up an Emergency SMS Notification System

Set up an SMS notification system that alerts all employees about earthquake warnings. An especially helpful idea if you operate multiple business locations or frequently send employees on errands, appearances, and business trips, a notification system is an excellent option for staying in touch. It’s also an instant way to know everyone who works for you is aware of the earthquake warning, as most people look at text messages right away--far more than they do emails. The notification system can also let them know the varying degrees of emergency, where to take shelter, and so on. 

 

Learn More

Learn more about earthquake preparedness and encourage employees to do the same by suggesting a list of related apps. Think the American Red Cross app, the Ready.Gov app, and government branch apps for your specific county.

Remember, April is Earthquake Preparedness Month. Don’t wait until the big one hits--know what you and your team should do during natural disasters.

Disaster Relief & the Tech Community


Technology provides an incredible asset to those dealing with a natural disaster if utilized properly. Cyclone Pam recently hit the Pacific nation of Vanuatu, and while the tornado resulted in relatively few casualties, it was a stronger storm than New Orleans’ infamous Hurricane Katrina. Vanuatu is considered the world’s poorest nation, and as the rest of the world looks for ways to assist after the disaster, what can the technology industry do to help? Communication failures have made it difficult to determine the actual extent of the damage. 

 

Improved Communication Efforts 

While communication is imperative following any natural disaster, network overloads and satellite failures cramp the abilities of relief workers, hospital staff, and families searching for loved ones to keep in contact. Google launched crisis maps in response to such failures, a service aiding emergency preparedness and relief. The service utilizes Twitter and Facebook to help with communication during disasters should alternative methods remain unavailable.  

The 2010 earthquake in Haiti saw open-source software crowdsourcing information provided by locals, resulting in an interactive map of the crisis. A mostly urban environment, cell phones were the main forms of communication during the disaster, with those from affected communities offering eyewitness reports via SMS and social media. 

Reports were created and mapped with GPS coordinates before being sent to rescue teams thanks to information submitted from around the globe through text message, email and the web.

“I’m buried under the rubble, but I’m still alive” is an example of reports sent to the Ushahidi platform, making it possible for U.S. Marine Corps and hundreds of aid organizations to coordinate relief responses to the quake.

 

Contain Epidemics

Viral outbreaks are common following a natural disaster, however technology is helping to contain epidemics. Real-time analytics make it easier to provide huge amounts of data concerning previously-unknown virus trends, thus limiting death toll and dramatically reducing the spread of disease. For example, Harvard’s HealthMap called the recent worldwide Ebola virus outbreak an astounding nine days before the World Health Organization made the announcement. HealthMap used information from social media posts, including those of healthcare workers in Guinea, to create a visual outbreak report. 

 

More Than One

As with most things, it’s important to use more than one technique to ensure a full rather than partial picture of the issue. Accessing health clinic reports, social media posts, information from public workers, media updates, helpline data, and transactional data from pharmacies and retailers is clearly the way to go in regards to the “big picture.” One of the easiest ways to obtain such data quickly and easily? SMS.

SMS tools and campaigns are among the best options for ensuring all involved have the data they require at the right time. 

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