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How to Streamline Your Customer Service With Text-to-Landline and 1-on-1 Chat

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December 2, 2021
John Owens
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Reading time about 2 min

Picture this: A prospective client or customer texts your business landline number. Why? Because texting is how 85% of today’s customers prefer to initiate conversations. If you have a business landline that is not yet enabled to receive text messages, that could prove a lucrative statistic for your business.

If you don’t have text-to-landline service enabled on your business line any text messages sent to that number will go unseen and unresponded to. And what’s that prospect do? They go straight to your competition.

It happens all the time.

But it doesn’t have to.

With text-to-landline service enabled, you’ll get messages from those prospects, even if they’re sent in the middle of the night. Customers expect this capability in 2020, and they’ll expect you to respond promptly. That’s where EZ Texting's 1-on-1 Chat feature comes in.

With 1-on-1 Chat, you can take that initial text message and open a one-to-one dialogue with your customer. This direct line of communication makes your customer feel special and like their concern is important to you and your business. Easier communication means higher customer satisfaction, which all adds up to better customer service and greater customer loyalty.


Text-to-Landline Keeps Your Customers Happy

When you have text-to-landline service enabled, your customers can reach you at the very moment they have a question or need. They won’t need to wait until business hours or for your customer service representative to log in. They get the answers they need when they need them.

Text-to-Landline and efficient responses via 1-on-1 Chat will not only keep existing customers happy, but it simultaneously acts as an effective addition to your lead generation and customer acquisition strategies.

And as a business owner you can react even faster by setting up automated response texts to frequently asked questions, like operating hours and current stock. You can easily segment audiences for targeted messages and then personalize your messages for an even more personal touch. For an even deeper level of control you can easily integrate text with any number of popular solutions including Zapier, Constant Contact, Salesforce, and more.


Get Text-to-Landline & Chat Today

Every day you delay might mean missing more texts from customers and prospects. Now is the time to upgrade your landline to send and receive text messages, make your current customers happier, and even find some new ones.

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