By: Daniel Jacobs
EZ Chat is a new product from EZ Texting that enables business owners to communicate with their contacts through more personalized one-on-one text messages. Texts are kept in threaded conversations in the EZ Chat dashboard.
How can you make it work for you?
Build a team of customer service rock stars
“Please stay on the line, the next available customer agent will be available in…28 minutes.” Everyone’s nightmare, right? We’ve all feared calling customer support for this reason, among others. It’s easy to see why 52% of people said they’d prefer to text with customer support rather than call them.
Switching from calls to text provides benefits for both customers and companies. When customers are stuck on support calls, they lose their free time. Also, because reps often must adhere to company goals, they’re motivated to come up with a quick solution, even if it’s not the best one.
EZ Chat allows customers to text in their issues, which frees reps from the usual call center challenges. Customers can text in their problems while keeping their free time, and reps can provide more thorough support.
Strategically target customers
If you’re a restaurant, you may want to reach out to popular food and lifestyle bloggers with special information, such as inviting them to write about a new dish. For your regulars and casual customers, you can target them with more traditional messaging, like promotions or discounts.
EZ Chat helps you reach out to contacts individually and works on the standard 10-digit business line you likely already have. You can also purchase one from us. Setup takes just a few seconds, and EZ Chat can lead to a smoother experience for customers and businesses alike.
Daniel graduated from the University of Arizona with a B.A. in Media Arts and a Communications minor. He also graduated from California State University of Fullerton with an M.A. in Communications.
When not being a tech evangelist, Dan enjoys an active lifestyle that includes the beach, tennis, swimming, weights, and stand-up paddle boarding. He’s also is a grill master who ensures everything has the right amount of char on it. An avid LA sports fan, Dan used part of his wedding speech to talk about the Dodgers’ and Lakers’ soul-crushing playoff losses.