The Getting Started Guide

Scroll through the screenshots below to see what you can do with your new EZ Texting account.

Looking for the entire Getting Started Kit? Check out the Customer Success Center.
 

Adding Contacts

There are three ways to manually add contacts to your EZ Texting account: Uploading a list of contacts, pasting a list of contacts, and adding them one-by-one. As you'll see below, you can also add contacts using Keywords and our signup widget. Note that you can attach names to your contacts. Contacts that have a line crossed through them have opted out of receiving messages from you.

Add Contacts
Upload Your Contacts

Creating Groups

You might have noticed in the example above that we chose to upload our contacts to the Group MyRealtyRent. Groups are a powerful feature that allows you divide your contacts into segments -- to group them. Each contact can belong to as many groups as you choose and you can create as many groups as you'd like. When you send a message, you can select multiple groups.

Creating Groups

Sending Text Messages

When you send a text message, you have a few options. First, select the groups you would like to receive your message. Type your message -- our character counter will let you know how many characters you have left. You can incorporate links in your messages. You can then send your message immediately or schedule it to go out in the future.

Sending Text MessagesYour Message Arrives

Your Inbox

Text messaging is two-way. When you send a message, your contacts may respond for up to twelve hours. When someone texts in your Keyword, that message will also be delivered to your inbox. Unread messages are bolded.

Your Inbox

Keywords

Keywords have many uses. Their primary purpose is to allow your customers or group members to join your list by texting your Keyword to one of our short codes. Keywords can also be used to power SMS coupons, polling, and contests. If you have a Keyword, you can send messages to your groups from your own phone by using our Send-from-Phone feature. In the example below, "Jewelry" is your Keyword. When your customers text in "Jewelry," we automatically send a response that you have defined in your account, and we add them to your contact list.

Click to learn more about Keywords, including Sub-Keywords.

Keywords

Keywords

Signup Widgets For Your Website, Email Blasts, and Facebook

If you have a website or send email blasts, you can create a customized widget that allows people to join your texting list by entering their phone number. If you send emails to your contacts, you can add a link to the widget that we host for you. If you have a Facebook page, you can create a custom tab that allows people to join your list without ever leaving your page. Click here for step-by-step instructions for adding the signup widget to your Facebook page.

Signup Widget

Choosing a Plan or Buying Credits

EZ Texting offers you two ways to pay. By default, your account is set to Pay & Go. You can buy credits when you need them and rent Keywords on a monthly basis. If you buy credits in bulk, we offer discounts. Credits that you purchase are called "Anytime Credits," and they never expire.

Most of our clients choose to upgrade to one of our monthly plans. Monthly plans include plan credits and Keywords. Each of our plans offers a different number of plan credits and included Keywords. There are no contracts to sign and you can cancel your monthly plan at anytime. If you are on a plan, you can also buy Anytime Credits at a discounted price. Please note that plan credits do not roll over from one plan cycle to the next.

If you're logged in, click here to see available plans. Otherwise, check the pricing page. Need a custom plan? Contact us now.


We've just covered the basics. If you'd like to start using EZ Texting, go right ahead. 
Keep reading if you'd like to learn about some of our more advanced features.

Message Forwarding

Message forwarding is a great feature if you can't get to a computer. We can forward all of your incoming messages to any email address for free. If you'd like us to forward your incoming messages to a mobile phone number we can do that as well. In the screenshot below, you can see that there is a third option, API, which we will cover in a bit.

Message Forwarding

Send-from-Phone

Our Send-from-Phone feature allows you to text groups of contacts from your own phone. Send-from-Phone requires a Keyword, which you will connect to a group or multiple groups. You can authorize up to three phone numbers to send messages for a given Keyword-groups connection. Sending messages is simple. From an authorized phone number, text our short code like this: "Keyword Your Message To Your Group". Whenever we receive a message like this from an authorized phone number we will automatically send that message to the selected group or groups.

Send-From-Phone

Voice Broadcasting

In addition to group text messaging, EZ Texting allows you to quickly send voice messages to groups of contacts. You can upload a WAV file or our voice system can call your phone to automatically record a message. You can customize the Caller ID that your contacts will see when our system calls them. If any of your contacts do not answer the call, we'll leave a message.

Voice Broadcasts

API / SMS Gateway

If you have an existing website or application, you can easily connect to EZ Texting using our APIs. In addition to sending and receiving messages, you can perform many account functions including renting and configuing Keywords, blasting voice messages, and purchasing credits. To learn more about our API, visit the Developer Center for code samples, documentation, and more.

Getting Support

If you ever experience difficulties with your EZ Texting account, we're here to help. You can create a support ticket within your account. When we respond to your support ticket, we will send the response to your support inbox and email you. You can also contact us via chat and phone during regular business hours.

Support Ticketing