EZ Texting Canadian Accessibility Plan

General

CallFire Inc. (CallFire or we) has developed this Accessibility Plan to outline its commitment to identifying, removing, and preventing accessibility barriers and in compliance with the requirements under the Accessible Canada Act (ACA) and the CRTC Accessibility Reporting Regulations.

CallFire is a messaging provider that offers its customers short message services (SMS), multimedia message services (MMS), certain non-interconnected Voice over IP (VoIP) services, and Software as a Service (SAAS) products.

CallFire is dedicated to promoting accessibility. Our services are designed with the needs of all users in mind, and we strive to identify, reasonably remove, and reasonably prevent barriers to accessibility in respect of the following areas, as outlined in the ACA:

• Information and communication technologies (ICT);
• Communication, other than ICT;
• The procurement of goods, services, and facilities; and,
• The design and delivery of programs and services.

CallFire believes that all customers, including those with disabilities, are entitled to a great experience with its products and services. CallFire continually reviews and develops ways to be more inclusive of those with disabilities and provides new uses and ways to interact with its products. CallFire’s approach to its Accessibility Plan was guided by the principles set out in Section 6 of the ACA, which recognize that persons with disabilities are equal participants in all areas of life.

CallFire plans to collect ongoing feedback and incorporate such feedback in future versions of this Accessibility Plan.

Designated Person for Feedback: legal@eztexting.com

Feedback Process

CallFire welcomes feedback from its employees, business and downstream end-users of its services, and the general public. For this purpose, CallFire has established a Feedback Process in accordance with the ACA. The Feedback Process allows any individual to submit comments on the further development of CallFire’s Accessibility Plan and/or any barriers to accessibility that they may have encountered while accessing CallFire’s services.

If you would like a copy of CallFire’s Accessibility Plan, or would like to provide feedback, or request information in an alternative format please contact us at:

Mailing Address: 

CallFire, Inc.

548 Market Street, Suite 44523

San Francisco, CA  94104

Attention: Legal Department

Email address: legal@eztexting.com

Feedback may be provided anonymously; however, anonymous feedback may limit CallFire’s ability to respond.

Alternative formats:

For an alternative format of the Accessibility Plan and/or Feedback Process, please reach out to ‎us through the contact methods above. Upon request, we can furnish our Accessibility ‎Plan and Feedback Process in various formats such as print, large print, braille, audio format, or an ‎electronic format compatible with assistive technologies designed for individuals with ‎disabilities. Please note that any feedback given to us, excluding anonymous feedback, will be ‎acknowledged and responded to in the same format in which it was received, absent a request for an alternative method of response.‎

Information and Communication Technologies (ICT)

CallFire is dedicated to making our software, digital platforms and technologies accessible to all users, including those with accessibility issues.

CallFire employs Single Page Application (SPA) architecture in its software applications, using the Angular framework and the Angular Material component library, both of which incorporate accessibility-focused design principles. These technologies natively support the inclusion of Accessible Rich Internet Applications (ARIA) roles and properties within interactive user interface elements such as buttons, menus, and dialog components. This enables compatibility with assistive technologies, including screen readers and live announcers, to substantially increase productive access for users with disabilities.

CallFire is committed to leveraging technology that supports accessibility and strives to meet the digital accessibility standards established by the World Wide Web Consortium (W3C) in its Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

CallFire seeks to continuously evaluate and improve the accessibility of our website and customer-facing portals to provide an inclusive and barrier-free user experience. This

includes ongoing efforts to identify, assess, and remediate accessibility barriers that may affect our customers.

CallFire monitors advancements in technology and accessibility best practices to enhance the usability of our digital platforms and services for all users, including persons with disabilities. CallFire is committed to integrating accessibility considerations into the design, development, and delivery of our services for small and medium-sized business customers.

CallFire actively incorporates feedback from customers, including persons with disabilities, to better understand their experiences and identify accessibility barriers. This feedback informs our continuous improvement efforts.

Plans to identify, remove, and prevent barriers:

• Conduct an internal audit of our website and services to identify any accessibility issues and make necessary modifications to ensure all systems are fully accessible.
• Improve keyboard navigation, ensure sufficient colour contrast, and add alternative text for images, as required, in CallFire’s software.

Communication, Other Than ICT

CallFire does not provide services to individual end consumers and its communications are directed to other, generally sophisticated, businesses. While CallFire primarily communicates digitally, but understands the importance of making all forms of communication accessible.

CallFire is committed to ensuring that our digital and non-digital communication methods are provided in formats that are accessible to all, and that alternative formats are available as needed.

CallFire will continue to improve the accessibility of its communications based on feedback and evolving best practices, and to support customers in delivering accessible communications through its platform

Plans to identify, remove, and prevent barriers:

• Implement guidelines for creating accessible materials, including materials available in alternative formats such as print, large print, Braille, audio, or an ‎electronic format compatible with assistive technologies.
   

The Procurement of Goods, Services, and Facilities

Where feasible, CallFire considers accessibility requirements in the procurement and implementation of technologies to ensure that our tools and services align with both accessibility standards and customer needs. CallFire is also dedicated to providing its goods, services, and access to its facilities to everyone equally.

Plans to identify, remove, and prevent barriers:

• Implement accessibility criteria in our procurement processes, ensuring that any goods or services we procure meet accessibility standards.
• Provide training to our procurement staff on reasonable accessibility accommodations.

The Design and Delivery of Programs and Services

CallFire strives to design and deliver programs and services that are accessible to all.

Plans to identify, remove, and prevent barriers:

• Review our programs and services to identify any accessibility barriers.
• Modify our programs and services as necessary based on the review to ensure they are accessible.
• Provide alternative formats, additional support, and redesign aspects of our programs and services as and if necessary.

Consultations

CallFire is committed to expressly involving persons with disabilities in our accessibility planning process and the further development of our Accessibility Plan and Feedback Process. CallFire plans to have consultations with various working groups while updating of our Accessibility Plan and Feedback Process and progress reports on a go-forward basis. These consultations will ‎inform our ongoing efforts to identify, reasonably remove, and reasonably prevent barriers to accessibility.‎

Feedback process

As noted above, anyone can provide accessibility feedback to CallFire, including feedback on our Accessibility Plan, by emailing us at legal@eztexting.com. Feedback can be provided anonymously. CallFire plans to gather feedback on the accessibility of our products and services by collecting customer and user feedback, and by working closely with our service provider partners to identify and rectify any barriers in our accessibility features.