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Automated Texting
Software for
Instant Engagment

Save time, ignite conversations, and strengthen connections with smart, high-impact automated text campaigns.

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SMS automations send text messages

Text Message Automation Services We Offer

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Workflows automation for texting

Workflows

Automate text sequences with conditional logic for smarter messaging.
  
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Campaign calendar automated messaging

Campaign Calendar

Visually organize scheduled campaigns with a calendar view.
  
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Tex forwarding always available

Text Forwarding

Automatically route inbound messages to the appropriate recipient in real time.
  

What is Automated Texting Software?

Automated texting software lets businesses send personalized, scheduled, and trigger-based text messages without manual effort. It supports everything from SMS marketing automation to customer service and internal updates. By automating outreach, companies save time, boost engagement, and improve the customer experience.
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Set up reccuring SMS messages

Automated Texting Software

Text automation software enables businesses to send bulk messages, schedule campaigns, and trigger texts based on customer actions. Whether for promotions, reminders, or follow-ups, automation ensures messages reach the right people at the right time—without added workload.

How Do Automated Text Campaigns Work?

Automated texting works by using predefined triggers, schedules, and workflows. Businesses can:
  • Schedule messages for future delivery (e.g., appointment reminders).
  • Trigger texts based on customer actions (e.g., sign-ups, purchases).
  • Drip campaigns over time to nurture leads or re-engage customers.
  • Personalize texts using dynamic fields like names or order details.
By integrating with CRMs, eCommerce platforms, and AI-powered tools, automated texting creates seamless, high-impact customer communication.
50-percent-improvement

of all companies already use
marketing automation tools

90-percent-improvement

of marketers utilize AI and
automation technologies

14-percent-increase-in-sales-productivity

increase in sales productivity
with marketing automation

No Hidden Fees
Opt-In Tools
Unlimited Contacts
Contact Management
Message Automations
Advanced Reports

Benefits of SMS Marketing Automation

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Reduce errors with automation

1. Automated Messages Reduce Errors

Personalization is key to making your automated text messages get noticed. Use customer names, past purchases, and tailored recommendations to boost engagement.

Ever sent the same text to multiple people and accidentally left in the wrong name or details? Automated text messages eliminate manual errors, ensuring every message is accurate, consistent, and delivered flawlessly.

2. Automated Messages Make Your Team More Productive

Automated text messages free up your team’s time by eliminating manual messaging. Instead of writing and updating texts each week, use automated texting software like EZ Texting to streamline SMS marketing.

Simply upload contacts, segment your audience, customize messages or use templates, and schedule sends for effortless engagement.

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Automations make teams productive
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Boost customer engagement with text

3. Automated Text Messages Boost Customer Engagement

Use an automated message to recover abandoned carts, confirm orders, announce sales, and send appointment reminders. By automating key touchpoints, you reach customers at the right moment—driving engagement and action.

4. Automated Texting Helps Retain Customers

Automated texting software lets you schedule recurring messages to keep your brand top of mind. Send SMS or MMS marketing messages with holiday greetings, birthday wishes, and renewal reminders to personalize customer interactions and boost retention effortlessly.

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Retain customers with SMS automations
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Ask for customer reviews

5. Automated Messages Help You Understand Your Customers

Automated texting lets you gather valuable customer feedback through post-purchase surveys or annual check-ins. Trigger SMS surveys to continuously collect data, helping your business adapt to customer needs and boost sales.

Incorporate automated texting into your SMS marketing to increase engagement, improve retention, reduce errors, and enhance productivity.

6. Automated Texting Powers Always-On Engagement

Automated workflows ensure your business stays connected 24/7, nurturing leads, following up with customers, and sending timely updates. Scheduled texts for birthdays, renewals, and promotions keep your brand top-of-mind, while timely reminders help prevent abandoned carts, missed appointments, and lost sales.

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Automation EZ Texting always on
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Seamless integrations with text marketing

7. Automated Messaging Enables Personalized, Seamless Integrations

Leverage AI and custom fields to personalize messages with names, order details, and other key data for a human touch at scale. Plus, seamless integration with CRMs, eCommerce platforms, and business tools streamlines communication, making every interaction more efficient and impactful.

Send Automated Text Messages &
Accelerate Your Marketing

Before we discuss how to send these kinds of messages, let’s ensure you fully understand automated text messages.
So, what are automated text messages, and how can they benefit your business?
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Create keyword text campaigns

Automated text messages refer to texts you can program to send in response to specific events or triggers automatically.

For example, your text messaging platform can send a pre-set message to a customer when they perform a specific action, like joining a loyalty program or purchasing.

This automated text message software can help your business by allowing you to interact more with your customers without manually sending individual texts.

Your text message platform knows what to send and when based on the parameters you set, meaning you don’t have to monitor every incoming and outgoing text.

The beauty of text message automation is that businesses can program the specific triggers, and their text platforms do the rest without further human intervention.

How to Send Automated Text
Messages in 5 Simple Steps

Follow along to learn how to set up automated text messages for your business.

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1. Get Started with a Text Message Automation Service

EZ Texting is a text automation software provider. You don’t need a credit card to sign up and look around, but if you want to harness its full power to send bulk messages and personalize a Keyword, you should sign-up for a plan.

2. Upload Your Opted-In Contacts

If you have a list of contacts who have said “yes” to receiving text messages, you can upload it in minutes. To upload, browse for your contact file or drag your file onto the page. To make it easier, we also have a contact list template you can download and a tutorial video you can watch.
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Upload a contact list

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3. Build Your Text Marketing List with Keywords & Sign-Up Forms

How do you get permission to text someone? The easiest way is by running a Keyword campaign. You’ve seen signs that say things like, “Text JOIN to 858585 to get more information.”

In this example, JOIN is the Keyword, and 858585 is the short code. Anyone who texts using this short code can receive text messages. There are rules around introducing your texting program, and EZ Texting makes it easy to follow. Feel free to use our print form templates to advertise your Keyword.

4. Create Your Automated Text Message

EZ Texting provides an easy-to-use tool for typing messages and selecting recipients or subgroups from your contacts list. You can choose an industry-specific template from our message library or start from scratch. A preview of the text is updated in the real-time window so that you can see what your text will look like on the phone.
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Create automated text messages
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Schedule messages to send later

5. Schedule & Send Automated Text Messages

When your message is ready, you can easily schedule it to be sent in the future or send it immediately. You can even set the message to recur or set up a reminder campaign. There are many powerful ways to use these recurring texts and reminders to boost your business and retain customers.

Sending Automated Text Messages

See how quickly you can start your texting journey and go from zero to send in minutes.

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Sending-Automated-Text-Messages

Personalizing Your Automated
Text Campaigns

A well-crafted automated text message does more than deliver information—it builds trust, strengthens relationships, and creates a seamless customer experience. The key? Personalization. Tailoring your messages with names, relevant details, and clear next steps makes them feel more human and engaging.

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Formula for a Personalized Confirmation Message

Appointment details (date, time, location) Be concise but complete.
Clearly include:
  • Make It Clear: Include key details like date, time, and location to eliminate confusion.
  • Add a Personal Touch: A simple name mention boosts engagement and makes the message feel tailored.
  • Keep It Actionable: Offer an easy way to reschedule or opt-out.

Tracking the Performance of
Automated Text Messages

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Track the performance of compaigns
You can gauge how well your customers respond to your automated text messages by monitoring your analytics, such as your open and engagement rates. For instance, if your customers aren’t opening your texts or interacting with the content, you should experiment with your messaging to see what yields the best results.

What Industries Benefit from
Automated Texting?

Full-service marketing and advertising agencies, digital agencies, email and social media agencies.
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Residential and commercial real estate sales, brokerage, and more.
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Drive sales, recover carts, and engage customers instantly.
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Clothing, beauty, specialty foods, furniture and home furnishings stores, and more.
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Gyms, fitness centers, personal trainers, yoga and pilates studios.
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Finance, insurance, law firms, tax preparation services, and more.
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Federal, state, and municipal agencies, as well as public services.
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Childcare, daycare, preschools, and K-12 education.
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Faith-based organizations, civic groups, conservation organizations, and more.
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Churches, synagogues, mosques, and other religious organizations.
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Hair salons, barbershops, nail salons, day spas, and more.
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Why Are Businesses Using Text
Automation Software?

Engage Instantly

Deliver information in seconds by creating automated text messages triggered by inbound text messages or any of EZ Texting’s list-building solutions.

Increase Sales

Use automated text messages to nurture leads, improve customer experience, send appointment reminders, and more.

Save Time

Schedule campaigns to deploy at a specific date and time. Text automation allows you to create your messaging once and move on.

Frequently Asked Questions

 

Personalization goes beyond just adding a name. It’s about making messages feel relevant and engaging. Use dynamic fields to insert customer details like appointment times, order statuses, or location-specific offers. Segment your audience based on behaviors, preferences, or purchase history to send targeted messages that resonate. Keep it conversational, not robotic, and always include a clear next step to drive engagement. The more your messages feel like a one-on-one conversation, the better the response.

 

 

Absolutely! Automated text messaging is one of small businesses' most cost-effective marketing tools. Unlike paid ads that require ongoing spending, SMS offers a low-cost, high-impact way to reach customers instantly. Many platforms offer scalable pricing, so you only pay for what you use. Plus, with automation handling follow-ups, confirmations, and promotions, you save time and boost efficiency—turning a small investment into big returns.