Automated Texting
Software for
Instant Engagment
Save time, ignite conversations, and strengthen connections with smart, high-impact automated text campaigns.
Text Message Automation Services We Offer
What is Automated Texting Software?
Automated Texting Software
How Do Automated Text Campaigns Work?
- Schedule messages for future delivery (e.g., appointment reminders).
- Trigger texts based on customer actions (e.g., sign-ups, purchases).
- Drip campaigns over time to nurture leads or re-engage customers.
- Personalize texts using dynamic fields like names or order details.
of all companies already use
marketing automation tools
of marketers utilize AI and
automation technologies
increase in sales productivity
with marketing automation
Benefits of SMS Marketing Automation
1. Automated Messages Reduce Errors
Personalization is key to making your automated text messages get noticed. Use customer names, past purchases, and tailored recommendations to boost engagement.
Ever sent the same text to multiple people and accidentally left in the wrong name or details? Automated text messages eliminate manual errors, ensuring every message is accurate, consistent, and delivered flawlessly.
2. Automated Messages Make Your Team More Productive
Automated text messages free up your team’s time by eliminating manual messaging. Instead of writing and updating texts each week, use automated texting software like EZ Texting to streamline SMS marketing.
Simply upload contacts, segment your audience, customize messages or use templates, and schedule sends for effortless engagement.
3. Automated Text Messages Boost Customer Engagement
Use an automated message to recover abandoned carts, confirm orders, announce sales, and send appointment reminders. By automating key touchpoints, you reach customers at the right moment—driving engagement and action.
4. Automated Texting Helps Retain Customers
Automated texting software lets you schedule recurring messages to keep your brand top of mind. Send SMS or MMS marketing messages with holiday greetings, birthday wishes, and renewal reminders to personalize customer interactions and boost retention effortlessly.
5. Automated Messages Help You Understand Your Customers
Automated texting lets you gather valuable customer feedback through post-purchase surveys or annual check-ins. Trigger SMS surveys to continuously collect data, helping your business adapt to customer needs and boost sales.
Incorporate automated texting into your SMS marketing to increase engagement, improve retention, reduce errors, and enhance productivity.
6. Automated Texting Powers Always-On Engagement
Automated workflows ensure your business stays connected 24/7, nurturing leads, following up with customers, and sending timely updates. Scheduled texts for birthdays, renewals, and promotions keep your brand top-of-mind, while timely reminders help prevent abandoned carts, missed appointments, and lost sales.
7. Automated Messaging Enables Personalized, Seamless Integrations
Leverage AI and custom fields to personalize messages with names, order details, and other key data for a human touch at scale. Plus, seamless integration with CRMs, eCommerce platforms, and business tools streamlines communication, making every interaction more efficient and impactful.
Send Automated Text Messages &
Accelerate Your Marketing
So, what are automated text messages, and how can they benefit your business?
Automated text messages refer to texts you can program to send in response to specific events or triggers automatically.
For example, your text messaging platform can send a pre-set message to a customer when they perform a specific action, like joining a loyalty program or purchasing.
This automated text message software can help your business by allowing you to interact more with your customers without manually sending individual texts.
Your text message platform knows what to send and when based on the parameters you set, meaning you don’t have to monitor every incoming and outgoing text.
The beauty of text message automation is that businesses can program the specific triggers, and their text platforms do the rest without further human intervention.
How to Send Automated Text
Messages in 5 Simple Steps
1. Get Started with a Text Message Automation Service
2. Upload Your Opted-In Contacts
3. Build Your Text Marketing List with Keywords & Sign-Up Forms
How do you get permission to text someone? The easiest way is by running a Keyword campaign. You’ve seen signs that say things like, “Text JOIN to 858585 to get more information.”
In this example, JOIN is the Keyword, and 858585 is the short code. Anyone who texts using this short code can receive text messages. There are rules around introducing your texting program, and EZ Texting makes it easy to follow. Feel free to use our print form templates to advertise your Keyword.
4. Create Your Automated Text Message
5. Schedule & Send Automated Text Messages
Sending Automated Text Messages
See how quickly you can start your texting journey and go from zero to send in minutes.
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Personalizing Your Automated
Text Campaigns
A well-crafted automated text message does more than deliver information—it builds trust, strengthens relationships, and creates a seamless customer experience. The key? Personalization. Tailoring your messages with names, relevant details, and clear next steps makes them feel more human and engaging.
Formula for a Personalized Confirmation Message
Clearly include:
- Make It Clear: Include key details like date, time, and location to eliminate confusion.
- Add a Personal Touch: A simple name mention boosts engagement and makes the message feel tailored.
- Keep It Actionable: Offer an easy way to reschedule or opt-out.
Tracking the Performance of
Automated Text Messages
What Industries Benefit from
Automated Texting?
Why Are Businesses Using Text
Automation Software?
Engage Instantly
Deliver information in seconds by creating automated text messages triggered by inbound text messages or any of EZ Texting’s list-building solutions.
Increase Sales
Use automated text messages to nurture leads, improve customer experience, send appointment reminders, and more.
Save Time
Schedule campaigns to deploy at a specific date and time. Text automation allows you to create your messaging once and move on.
Additional Resources on Automated Texting
Frequently Asked Questions
Personalization goes beyond just adding a name. It’s about making messages feel relevant and engaging. Use dynamic fields to insert customer details like appointment times, order statuses, or location-specific offers. Segment your audience based on behaviors, preferences, or purchase history to send targeted messages that resonate. Keep it conversational, not robotic, and always include a clear next step to drive engagement. The more your messages feel like a one-on-one conversation, the better the response.
Absolutely! Automated text messaging is one of small businesses' most cost-effective marketing tools. Unlike paid ads that require ongoing spending, SMS offers a low-cost, high-impact way to reach customers instantly. Many platforms offer scalable pricing, so you only pay for what you use. Plus, with automation handling follow-ups, confirmations, and promotions, you save time and boost efficiency—turning a small investment into big returns.
