Respond to Incoming Messages
Faster With AI Reply
AI Reply instantly drafts contextual, on-brand responses using your knowledge base to ensure timely replies, information accuracy, and consistent communication, even as inbox volume increases.
What is AI Reply?
AI Reply uses connected data sources like your website or help center, along with the context of each last received message, to generate high-quality, ready-to-send replies directly within your 1:1 conversations.
Whether you’re following up with leads or handling repetitive inquiries, AI Reply offers a time-saving solution to scale Inbox management while staying in full control.
Faster Responses Powered by Your Own Content
Knowledge Base Integration
Context-Aware Replies
Drafts You Control
Consistent Messaging
Language Matching
Time-Saving Edits (coming soon)
How to Scale Your Messaging With AI Reply
Connect your website, knowledge base, or other documentation to give AI Reply the context it needs to generate accurate messages on behalf of your business. Then open any 1:1 conversation in your Inbox and click the AI Reply icon to instantly create or complete a response.
Review, make edits, and send – all within seconds.
Benefits of AI Reply
Faster Responses, Less Downtime
Shorten response times by generating high-quality drafts instantly, increasing customer satisfaction and helping conversations move forward without delay.
Consistent, On-Brand Communication
Keep your team aligned with replies that match your business’s voice and tone, ensuring a unified customer experience across every conversation.
Greater Accuracy In Every Message
Ensure accuracy by generating responses from your connected data sources so contacts always receive the correct information.
Scaled Inbox Management
Handle higher message volume and peak seasons efficiently by reviewing and personalizing AI-generated drafts instead of writing from scratch.
How to Use AI Reply
Customer Support
Sales Follow-Ups
Policy & FAQ Responses
Increase Engagement With AI Reply
AI Reply helps you answer every message faster without sacrificing quality or accuracy. Give your team a smarter way to stay on top of high-volume inboxes, seasonal demand, and everyday customer requests.
Frequently Asked Questions
AI Reply is an EZ Texting feature that generates high-quality, ready-to-send message drafts inside your 1:1 Inbox conversations. It uses your connected knowledge base, website content, or help articles to ensure every reply is accurate, consistent, and on-brand.
AI Reply pulls information only from the data sources you choose such as your help center, FAQs, website pages, or uploaded documentation. It analyzes the most recent customer messages and your approved content to create a contextual draft you can send as-is or customize.
AI Reply accepts both URLs and documents in .pdf, .doc, and .txt file formats. You can upload up to five data sources – such as your website, knowledge base, help articles, and other important resources – to help power more accurate, context-aware replies.
Yes. AI Reply always generates drafts that you review and approve. You can edit, personalize, or completely rewrite the message before sending. Nothing is ever sent automatically.
