Put Your Texting on Autopilot with SMS Workflows

Effortlessly send texts triggered by actions and events to boost engagement and drive conversions. With a drag & drop editor, technical expertise or code is never required.

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Texting with Workflows is Easy and Automated

What are SMS Workflows?

SMS Workflows offer powerful and flexible messaging automation solutions to help your business reach 
more contacts at the perfect moment.

Automated Conversations

Create and launch workflows in minutes with a library of pre-built templates that leverage conditional logic without the learning curve.

Personalization At Scale

Send hyper-relevant content and promotions based on customer actions or preferences, ensuring every automated message stands out and aligns with each customer’s unique journey.

Real-Time Data, Smarter Decisions

Get instant visibility into how your workflows are performing with real-time reports that allow you to quickly make data-driven decisions and apply them to live workflows.

Effortlessly Text 
Using the Leader in 
SMS Marketing

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2025 FALL badges desktop
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2025 FALL badges mobile
improved efficiency with automated SMS Workflows
higher average order value of SMS vs Email automation
hours per week saved by Marketers using automation

SMS Workflows Allows You To

Reduce Manual Outreach

Automate redundant tasks so you can focus on what matters most.

Perfect Your Timing

Reach your audience at the right moment for maximum impact.

Build Lasting Relationships

Foster loyalty and nurture your audience with personalized messages.

Optimize for Performance

Make data-driven adjustments based on real-time reporting.

Which SMS Workflows Should You Send?

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Abandoned Cart Reminder

Abandoned Cart Reminders

Recover lost sales by sending timely reminders and incentives that nudge shoppers to complete their purchases.
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Shopify Connects to EZ-Texting

Recover Lost Sales with Shopify Abandoned Cart SMS

Turn almost‑purchases into real revenue by automatically texting shoppers who leave items behind.

Why Use EZ Texting’s Shopify Abandon Cart SMS Trigger?

Every forgotten cart is a missed opportunity. Our Shopify Abandon Cart trigger inside EZ Texting Workflows works around the clock to help you recover lost sales. It sends a personalized SMS reminder, complete with a one-click return-to-cart link, to customers who already gave you permission to text them.

How the Abandoned Cart SMS Trigger Works

  • Automatic Cart Detection: When a customer abandons their cart, Shopify sends a signal to EZ Texting to trigger actions based on your defined criteria.
  • Opt‑In Safe: Messages fire only for customers who opted into SMS marketing.
  • Personalized Cart URL: A unique cart link is injected into your Send Message action with optional product details to enhance the shopper experience.

Send Compliant, Customer-Friendly Messages

Stay 10DLC-ready and subscriber-safe while our Workflows bake compliance into every text.

  • Double opt-in built in: Capture consent with our pre-loaded template.
  • Smarter Reminders: Sends a single reminder per cart within 48 hours.
  • Auto-insert disclosures: CTA with cart link, “Reply STOP to unsubscribe,” and “Msg & data rates may apply.”
  • Web-only checkout: SMS nudges shoppers back to your secure site (no payments collected by text).
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Appointment Reminder Texting Workflow

Appointment Reminders

Keep customers on track with automated reminders that reduce no-shows, improve punctuality and boost satisfaction.
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After Hours Auto Reply Workflow

After Hours Auto-Replies

Deliver timely, triggered autoresponders that set expectations and offer customers helpful next steps when they contact you outside of business hours.
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Welcome Series Texting Workflow

Welcome Messages

Engage new leads by sending text messages that welcome new Keyword and Sign-Up form subscribers and share relevant promotions at the right time.
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Event Promotions Texting Workflow

Event Promotions

Send messages that promote and remind participants and attendees of upcoming events, automatically including post-event thank you and follow-up messages.
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Onboarding Workflows EZ Texting

Onboarding Updates

Guide new customers through their journey with key tips, steps, updates, and features for a smooth onboarding experience.
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Birthday Text Message Workflows

Birthday Celebrations

Celebrate on their special day with a personalized birthday message, a special offer, or an exclusive discount to boost engagement and build lasting relationships.
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Workflows for Review Text Messages

Feedback & Review Requests

Automate the process of gathering valuable feedback by sending customer surveys and links to review sites.
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Campaigns to Win Back Customers

Win-Back Campaigns

Revive inactive customers with exclusive offers, friendly check-ins, or reminders of what they’re missing.

Time-Saving Features

  • Pre-Built Templates
  • Drag & Drop Editor
  • Response-Based Messaging
  • Trigger-Based Enrollment
  • AI Message Suggestions
  • Real-Time Reporting
  • Autoresponders
  • Conditional Logic
  • Integration Capabilities
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“Before, I sent everything manually, which was time-consuming and inconsistent. Workflows fixed that. It’s a great way of doing a month’s worth of work in just a couple of minutes.”

Vera P | Real Estate, Property Management

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Learn More About
Automated SMS Workflows

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Frequently Asked Questions

 

SMS flows are powerful automated message sequences triggered by customer actions. From welcome messages to cart abandonment reminders, these flows help you engage customers at key moments in their journey. By sending personalized, timely content based on specific behaviors, SMS flows drive conversions, nurture relationships, and enhance customer loyalty all at scale. Mastering SMS flows allows businesses to deliver targeted, high-impact communication, turning every text into an opportunity for deeper engagement and growth.

 

 

An SMS drag-and-drop editor is a user-friendly tool that allows businesses to design and customize SMS messages without needing any coding knowledge. With this intuitive editor, you can easily create personalized, visually engaging messages by simply dragging and dropping elements like text, buttons, and images into place. It empowers marketers to craft effective SMS campaigns, automate workflows, and enhance customer engagement, all while saving time and effort.

The drag-and-drop editor makes it accessible for users of all technical levels, ensuring that anyone can create professional, impactful SMS content quickly and easily.

 

Join the 230,000+ Who Have Used EZ Texting to Connect with Their Audiences.