Appointment Reminders & Confirmations

- name: Date and Time
  config:
    type: .configuration.trigger.ListOnDateTime
    transitionTo: Send Message
    triggerType: DYNAMIC
    listIds:
      - 33569913003
    field: AppointmentDate
    relativeAmount: 1
    relativeUnits: DAY
    relativityType: BEFORE
- name: Send Message
  config:
    type: .configuration.action.SendMessage
    transitionTo: Wait for Reply
    messageType: SMS
    message: >-
      Hi [First Name], this is a reminder about your upcoming appointment on
      [AppointmentDate]. Reply RESCHEDULE if you need to reschedule. Thanks!
    containsSuspiciousWords: false
- name: Wait for Reply
  config:
    type: .configuration.condition.WaitForReply
    transitionTo: Send Message 1
    amount: 22
    units: HOUR
    noReplyReceivedTransition: Send Message 2
    condition:
      operation: contains
      value: reschedule
- name: Send Message 1
  config:
    type: .configuration.action.SendMessage
    messageType: SMS
    message: >-
      Hi [First Name], no problem! You can reschedule your appointment using
      this link: [Reschedule Link]. Let us know if you need any help.
    containsSuspiciousWords: false
- name: Send Message 2
  config:
    type: .configuration.action.SendMessage
    messageType: SMS
    message: >-
      Hi [First Name], just a quick reminder that your appointment is coming up
      in 1 hour at [Time]. Looking forward to seeing you! Your Appointment:
      [AppointmentDate]
    containsSuspiciousWords: false