Two-Way SMS

Build stronger relationships with your customers and clients through two-way SMS; enable real-time, personalized conversations that drive engagement, boost satisfaction, and increase conversions.

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What is Two-Way SMS?

Two-way SMS messaging is the ability to receive and respond to inbound text messages and have one-to-one text conversations with contacts. It sounds simple, but can greatly improve your customer experience and internal communications.

SMS Text Marketing That Delivers

Grow Contributor Lists

Bulk upload opted-in contacts & grow your list with QR codes, Keywords, and forms.

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Drip Campaign Templates

Save time with pre-written nonprofit drip campaign message templates.

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Generative AI

Generate personalized two-way SMS messages automatically for targeted customer engagement.

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Text Automation

Automate your two-way SMS messaging campaigns for efficient and timely communication.

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SMS Appointment Reminders

Reduce no-shows by as much as 90%.

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Image Library & Editor

Access and customize 20 million-plus images easily for dynamic and engaging texts.

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How to Send Two-Way
SMS Messages

See how easy it is to connect one-on-one to your customers and clients using one of the most direct, engaging, and low-friction channels available — two-way SMS.

Benefits of Two-Way SMS Marketing

See how EZ Texting can amplify your message and mobilize action at scale.

Improved Customer Engagement

With 98% open rates, two-way SMS is one of the most frequently checked applications on users’ phones.

Higher Response Rates

People are more likely to open and read two-way SMS messages than emails. Two-way SMS messages have open rates as high as 98%, compared to just 20% for emails.

Cost-Effectiveness

Instead of charging your business per text, each EZ Texting plan comes with 500 credits, plus the option to purchase additional credits a la carte or through volume upgrades.

Enhanced Customer Experience

Two-way SMS conversations with your customers enhance the customer service experience, increase trust in your brand, and encourage customer loyalty.

How to Use Two-Way Texting

Marketing & Sales

Discover two-way SMS marketing solutions like mobile coupons and MMS campaigns that boost sales and generate both online and in-store traffic.

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Conversational texting customer service and support

Customer Service & Support

Leverage lead generation solutions like text-to-join Keywords, QR codes, and Sign-Up Forms. Create a compelling incentive to join and watch your two-way SMS marketing list multiply.

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Employee Scheduling & Dispatch

Quickly inform staff about schedule updates and make it easy to reply via two-way SMS to pick up an open shift.

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Appointment Rescheduling

Amplify the impact of multi-channel campaigns with two-way SMS marketing. Use custom app integrations with software platforms like HubSpot, Squarespace, and Constant Contact to create seamless workflows.

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Elevate Your Customer Engagement
with Two-Way Texting!

EZ Texting customers leverage two-way SMS to enhance communication and engagement with their audiences by enabling real-time, interactive conversations that nurture connection and action at scale. Two-way SMS allows businesses to send out important updates, promotions, and reminders and receive instant feedback, inquiries, and responses from their customers.

Don’t just take our word for it. Start for free and see how much easier it is to connect with your target audience via text today!

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Learn More About
Two-Way Text Messaging

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Frequently Asked Questions

Two-way text messaging is the ability to receive and respond to inbound text messages and have two-way text conversations with contacts.

One-way SMS is also referred to as “bulk” or “mass” messaging. It is a method of sending an SMS communication from one business or organization to many individuals at once.

You can see and respond to inbound text messages from the EZ Texting inbox. You can also configure your application to forward all incoming messages to your email or cell phone.

Two-way text messaging will be free for all incoming messages, everyone outgoing message will be billed at you plans credit rate, typically 1 SMS=1 credit and 1 MMS=3 credits.

Two-Way SMS

What is Two-Way SMS?