SMS for Customer Service

Whether you know it or not, SMS marketing is an incredible customer service tool offering a low friction and convenient way to accomplish everything from answering pre-purchase customer queries and sending appointment reminders, to following up post-purchase or post-service with text receipts, meaningful content, and more. The intimate nature of text marketing’s push notifications make it especially adept at nurturing customer relationships through quick and conversational reorder check-ins, birthday and holiday greetings, discounts, and more. Begin a regular two-way conversation with a customer or client and you’re winning your battle to improve nurture.

Setting up a new texting account for customer service is easy and doesn’t differ from setting up any other text marketing account. It’s how you’ll use the available tools to improve your customer service that matters. EZ texting offers two-way texting, which will help grow your business by making yourself available for incoming texts and by allowing for improved nurture with customers and clients. EZ Texting also offers a mobile app, which will allow you to respond to two-way messages from anywhere, as well as scheduling tools and seamless integrations with a number of powerful platforms that can further help you to automate and streamline your customer service. EZ Texting offers multiple price points to fit any budget. Learn more about EZ Texting pricing or get started with a free trial now!

It depends on what your confirmation text is about. If a customer is opting into your loyalty program using a QR code, Keyword, or Sign-Up Form, you can set up an automated confirmation message within EZ Texting. Easy and painless. You can create other “triggers” for automated confirmation messages using EZ Texting’s seamless integration with powerful tools like Zapier, which allows powerful digital tools to connect to each other without the need for a developer. And, of course, you can always send confirmation messages manually, but it’s in the automation that you’ll save time and money.

Appointment reminders are a huge benefit of text marketing. Businesses and customers alike love the convenience and added value of a simple appointment reminder text. You can send appointment reminders manually in the EZ Texting app, but the real value comes when you automate your appointment reminders, which can be accomplished within EZ Texting in multiple ways, including through scheduled messages, recurring texts, drip campaigns, API, or by using our Zapier integration to build reminder workflows.