Collect Customer Feedback

- name: Date and Time
  config:
    type: .configuration.trigger.ListOnDateTime
    transitionTo: Send Message
    triggerType: STATIC
- name: Send Message
  config:
    type: .configuration.action.SendMessage
    transitionTo: Wait for Reply
    messageType: SMS
    message: >-
      Thanks for being our client! How would you rate our services? Please reply
      with 1 - 5.
    containsSuspiciousWords: false
- name: Wait for Reply
  config:
    type: .configuration.condition.WaitForReply
    transitionTo: Conditional Split
    amount: 24
    units: HOUR
    condition:
      or:
        - operation: contains
          value: '1'
        - operation: contains
          value: '2'
        - operation: contains
          value: '3'
        - operation: contains
          value: '4'
        - operation: contains
          value: '5'
- name: Conditional Split
  config:
    type: .configuration.condition.If
    transitions:
      - name: Match
        condition:
          or:
            - op: contains
              dataType: text
              value: '4'
              variable: WaitforReply.messageText
            - op: contains
              dataType: text
              value: '5'
              variable: WaitforReply.messageText
        transitionTo: Update Contact
    falseTransition: Update Contact 1
- name: Update Contact
  config:
    type: .configuration.action.UpdateContact
    transitionTo: Send Message 1
    fieldExpressions:
      - fieldName: note
        expression: Happy Customer
    updateContactType: UPDATE_FIELD
- name: Send Message 1
  config:
    type: .configuration.action.SendMessage
    messageType: SMS
    message: >-
      Thanks for your feedback! We're thrilled you're happy with our service.
      Would you be willing to leave us a quick review? [Insert link]
    containsSuspiciousWords: false
- name: Update Contact 1
  config:
    type: .configuration.action.UpdateContact
    transitionTo: Send Message 2
    fieldExpressions:
      - fieldName: note
        expression: Not Happy
    updateContactType: UPDATE_FIELD
- name: Send Message 2
  config:
    type: .configuration.action.SendMessage
    messageType: SMS
    message: >-
      Thanks for your response. We'd love to understand how we can improve. 
      What could we have done better?
    containsSuspiciousWords: false