Text Messaging Services for
Governmental Organizations

Serve constituents better with government texting solutions. SMS alerts and notifications can streamline communications for internal and external federal, state, and municipal agencies and public services.

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97% of Americans own a cellphone of some kind1

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70% of employees favor texting for internal communications2

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50% of people over age 45 check their phones more than 3X per hour3

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18,700% increase in text-to-911 usage over four years4

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SMS Solutions for Governmental
Organizations & Agencies

Texting for the government sector provides solutions for everything from emergency alerts to event reminders to employee management. Upgrade your communications infrastructure today.

  • Reliable Government Text Alert System
  • Affordable Mass Texting for Public Notifications
  • 1:1 Texting Solutions for Forms and Digital Signatures
  • Connect with Employees More Efficiently
  • Use SMS for Recruiting, Volunteering, and Staffing

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Why Text Is the Right Solution for Governmental Organizations

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See How Your Government Agency Can Leverage SMS Alerts & Notifications

   Share Information Faster
When an emergency occurs, texts are the fastest, most efficient way to notify the community.

   Reach People on the Go
Nearly everyone carries a phone making text messaging an effective way to reach people on the go.

   Stay on Budget
SMS text messages are a cost-effective and budget-friendly emergency alert system.

   Promote Community & Town Hall Events
Boost awareness and participation in community events with text message invitations and reminders.

   Mobilize Staff & Volunteers
Texting is a great way to solicit volunteering participation.

   Send Status Updates on Permits & Applications
Streamline operations and improve citizen support with text updates.

   Report Issues via Text
Use keywords to allow residents to report issues via text message.

   Recruit Qualified Candidates
Texting makes it easy for candidates to be alerted to open roles and instantly apply.

   Accelerate the Hiring Process
Speed up the recruiting process with links to paperwork and interview and deadline reminders.

   Fill Open Shifts
Quickly fill open shifts with one simple text to your staff.

   Dispatch Employees
Let your remote teams know where to be with mobile notifications.


 

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Which EZ Texting Plan Is Right for You?

No matter which plan you choose, EZ Texting’s reliability and expertise will be backing your state or local government's text messaging solution. No hidden fees. Trial for free. Cancel anytime.

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Don Konofalski

“We have been incredibly happy with EZ Texting's service. In just the first two weeks we have already amassed over 8,000 signups and the feedback is that community members truly appreciate the ongoing communication.”

Don Konofalski
Data & Technical Analyst — City of Gilbert, Arizona

Our Customers Love Us. The Feeling’s Mutual.

Governmental organizations are growing their businesses every day with EZ Texting. 

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465 reviews

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City of Memphis-Public Safety

The ability to mass text hundreds of applicants has been a game-changer for us here at the City of Memphis. It's easy to load phone numbers and contact applicants, [and features] a smooth interface.

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Easy to Use

EZ Texting is easy to use and a good value for the money. It is very intuitive and can be used without much instruction. I like that you can upload lists and it won't duplicate your entries.

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Great for Emergency Notice Needs

I have multiple water systems [and] I need residents to sign up [to receive] emergency water notices. The ability to handle multiple systems with one account works very well. I love that people no longer complain that they didn't see the notices.

Powerful Features
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MMS Picture Messaging

Make your text marketing messages pop by adding pictures, GIFs, or audio and video files. MMS (Multimedia Messaging Service) messages deliver more engagement and supersized ROI.
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The EZ Texting Mobile App

Manage your account, add contacts, and stay connected to your customers, wherever you are, by downloading the free EZ Texting iOS mobile app.
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2-Way Texting & Text-to-Landline

Our self-service 2-way messaging feature allows you to send and receive texts using your existing business phone number or a new, textable 10-digit number.
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Dedicated Short Codes

A dedicated short code is a 5- or 6-digit number that is reserved for use by one business. Dedicated short codes offer guaranteed throughput, unlimited Keywords, and low messaging fees.
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Streamline Your Workflows with Custom App Integrations

EZ Texting works closely with popular applications like Constant Contact, HubSpot, Shutterstock, and Squarespace to help you integrate texting into your campaigns with ease.

  • With our easy-to-use integrations, you can quickly sync systems to one another — without the need for a developer.
  • Automate contact management across platforms — including CRM tools, email marketing systems, and thousands of apps.
  • Integrate SMS services for government agencies with your current workflows to be more organized, efficient, and productive.

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Learn 12 Secrets of Text Marketing

With this free ebook, you'll learn tips and tricks for growing your SMS marketing campaigns.

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Frequently Asked Questions

Yes the government can send text messages. However, there are a few things to consider before implementing SMS solutions for governments. Just like with sending emails for marketing or business purposes, text messaging is an opt-in activity, which means that the recipient must formally agree to receive informational SMS or emergency text alerts, even from their federal or local government or public services departments. Though you may already have access to constituents’ contact information, each citizen must subscribe to receive text messaging. Using an SMS services provider for governments like EZ Texting, this can be achieved in a number of ways, including publicizing an SMS Keyword and your textable number, adding a Sign-Up Form to the official website or public portal, emailing out a link to sign up for text alerts to email or newsletter subscribers, or adding an opt-in option to a registration process.

Between tighter budgets and rising citizen expectations, the federal, state, and local government sector is seeing a continued drive for efficiency. Updating and modernizing critical systems like communication infrastructure, both internally and externally, are initiatives that can have widespread effects on citizens’ quality of life and the ability of government agencies to respond to emergencies effectively. Software supporting government SMS services can be key to enhanced communication between public services and their employees and first responders and between governmental organizations and the community. Additionally, with the recent need to bring in-person services online, text messaging for government purposes can streamline everything from filling out forms that require digital signatures to processing applications and relaying updates and service reminders. Many of these texts from government organizations can be automated and integrated into existing software applications using our robust API or custom integrations via Zapier and other partners.

There is a vast variety of situations in which the government can text people, as long as those recipients have either agreed to receive text messages or have initiated an SMS thread or conversation with the governmental organization. Helpful SMS for the public sector can range from a local government’s text alerts for emergencies to mass texting to improve event attendance. Yet text messaging for governments can also help various departments do their jobs more efficiently; for example, using SMS to send surveys and elicit feedback, allowing members of the public to text questions instead of call, or sending notifications for license renewals. Also consider what kinds of information your governmental office uses printed materials to communicate and how that info could instead be requested via text and responded to with a preset, automated message. For example, a public sign with a Keyword and number like “Text MAP to 858585 to get a PDF of local trails” could save thousands on printing costs and reduce waste. These are just a few examples in which governments are using texts to engage with people and improve their lives.

The best way to send government alerts is through text messaging. With a 98% open rate vs. email’s 20% open rate, a text message ensures that more people will see the alert and engage with it. In emergencies, time is of the essence. Timeliness is one thing that you can bet on when using SMS services for government. Our research shows that 50% of people over age 45 check their phones more than 3X per hour, and younger people check their phones even more frequently. For a state or municipal agency that needs an alert system, a government texting solution can be the answer.

1 https://www.pewresearch.org/internet/fact-sheet/mobile
2 https://www.shrm.org/resourcesandtools/hr-topics/employee-relations/pages/written-versus-oral-communication-.aspx
3 https://www.eztexting.com/whitepaper/text-communication-2019-report
4 https://www.govtech.com/data/text-to-911-saves-lives-but-data-suggests-it-remains-rare.html

Join the 210,000+ customers who have used SMS marketing to connect with their audiences.