Texting for Human Resources & Employee Operations

Setting up a new texting account for customer service is easy and doesn’t differ from setting up any other text marketing account. It’s how you’ll use the available tools to improve your customer service that matters. EZ texting offers two-way texting, which will help grow your business by making yourself available for incoming texts and by allowing for more personal relationship building with customers and clients. EZ Texting also offers a mobile app, which will allow you to respond to two-way messages from anywhere, as well as scheduling tools and seamless integrations with a number of powerful platforms that can further help you to automate and streamline your customer service. EZ Texting multiple price points to fit any budget. Learn more about EZ Texting pricing or get started with a free trial now!

Text is a permissions based activity, which means everyone you plan to text needs to opt in to your text list, employees included, but it’s easy to advertise your new text-enabled capabilities to your employees. Add opt-in opportunities like a QR code or a Sign-Up Form to company wide emails or your intranet, as well as signage throughout the office, including in break rooms. You can also create Keywords (such as “HR” or “Delivery”) to segment your employees into different lists you can message at separate times.

It’s always important to remember that text is a permissions based activity, which means everyone you plan to text needs to opt in to your text list. It may sound scary, but it’s no different than email. So “SMS consent” is simply gaining the pre-approval of a customer, client, or employee — anyone you want to send messages to — to send them your text messaging. EZ Texting offers multiple ways to grow your opt-in list including Keywords, QR codes, and embeddable digital Sign-Up Forms.

Getting set up to send text notifications is a breeze. You can start a free trial now or visit our pricing page, where we offer powerful options for any budget. Once you have your text platform, you need to build a list of opted-in customers or employees to send notifications to. This can be accomplished in multiple ways, including pairing Keywords and a textable number (a la Text “TRY” to 858585), QR codes, and embeddable digital Sign-Up Forms. Once you have your contacts sorted, it’s about as simple as writing an email. Choose your audience, add personalization features if you like, keep aligned to some best practices, check your spelling, and hit send.

Mass texting (or bulk texting) is the bread and butter of text platforms. If you know how to write an email, you’ll quickly find your way around a text platform. Before you send any messages you will need a list of recipients who have opted in to receive your messages, just like email. Once you have your contacts installed you simply choose the message type you want to send - a two-way message or a bulk message - then type your message as you would an email. There are some quick tips for composing a good text message, and for more insight watch our video on sending your first message.