Keep homeowners informed and crews on track, inspections confirm at 90%+ by text.View as Markdown

Homeowners experience anxiety during multi-month construction projects. Long stretches between site visits leave them uncertain whether work is on schedule, creating distrust and frequent call-ins asking where their house is. Answering the same status question by phone repeatedly drains contractor time.

An automated workflow sends milestone-based progress updates at key phases (foundation, framing, electrical rough, drywall, painting, final). Each message includes MMS photos from that phase, a brief status note, and the next milestone date. This keeps homeowners informed without phone calls, reduces anxiety, and builds trust through visual proof of progress.

1. A phase completion date fires from ListOnDateTime or the project-management webhook.
2. Send a milestone status text with the next phase date.
3. Send 3-5 MMS progress photos of the completed phase.
4. Delay until the next milestone, then repeat for framing, electrical, drywall, painting, and final.
5. On the final milestone, trigger the post-completion workflow.

Building-permit inspections are critical milestones with strict municipal scheduling windows. Miscommunication about dates and times sends inspectors to empty sites, reschedules add weeks of delay, and missed inspections halt the project. Coordinating availability across homeowner, contractor, and inspector by phone is slow and error-prone.

An SMS workflow sends inspection notifications to the homeowner and internal team with date and time details, requests one-tap confirmation, and reschedules automatically if the homeowner cannot make it. Confirmations route to the office via the team inbox, and a final reminder goes 24 hours before the inspection.

1. An inspection date minus 7 days fires from the calendar or permit-system webhook.
2. Send the inspection alert with confirm or reschedule options.
3. Route a RESCHEDULE reply to the office team inbox as high priority.
4. Send a 24-hour reminder to ensure the site is ready.
5. Log the confirmation in the project file for the audit trail.

Scope changes are inevitable, but managing change orders is administratively heavy: verbal approvals create disputes, homeowners procrastinate, unclear pricing causes payment issues, and unpaid change-order work erodes margin. Paper or email approval processes take days or weeks.

An SMS-delivered change-order summary states what changed, why, the cost and timeline impact, and a Text-to-Pay link. The homeowner reviews by text, asks clarifying questions two-way, and approves and pays via a secure link in minutes. The payment trigger auto-updates project status and notifies the office team.

1. A scope change fires from the project-management or accounting webhook.
2. Send the change-order summary with cost, timeline impact, and a Text-to-Pay link.
3. Route a clarifying-question reply to the project manager in the team inbox.
4. On payment, mark the order approved in accounting and confirm to the homeowner.
5. Notify the crew lead to schedule the added work.

Construction schedules are fragile. Weather delays, site conditions, and subcontractor availability demand real-time communication, but fragmented group texts, calls, and emails mean some crew members miss updates, duplicative scheduling calls waste time, and weather delays cascade into multi-day slips.

An SMS broadcast system organizes internal crews by trade and phase. Weather alerts go to the relevant crews, scheduling messages confirm next-day assignments, and delay or reschedule notifications pivot crews to other sites. This keeps teams informed, reduces wasted trips, and maintains project momentum.

1. A weather-API webhook or a manual send targets the affected trade segment.
2. Send the weather or scheduling alert to the relevant crew.
3. Wait for arrival confirmation and track who responds.
4. Follow up two-way with any crew that has not confirmed.
5. Pivot unconfirmed crews to alternative site assignments.

Residential construction referrals drive 60-70% of new business, but contractors rarely capture them. Post-completion follow-up is minimal or nonexistent, homeowners have no structured way to refer, and competing contractors actively solicit referrals while happy clients slip away without being asked.

A post-completion SMS workflow sends a thank-you message, requests a Google or Yelp review, and invites homeowners into a referral program with rewards. The referral link and tracking code go by SMS, making opt-in seamless. This turns happy customers into active promoters and captures high-intent leads.

1. A final-inspection-pass date plus 3 days fires from ListOnDateTime or the project-closed webhook.
2. Send the thank-you, review request, and referral invitation.
3. On a REFER keyword, send the personalized tracking link and tag the contact enrolled.
4. Route referral questions to the customer-service lead in the team inbox.
5. On a referred booking, send the reward notification within 24 hours.