Text Message Compliance
We strive to make compliance as simple and automated as possible for our customers.
What is texting compliance? Compliance is following the industry regulations that protect your message recipients.
Your goal is to create amazing marketing campaigns, not worry about navigating a complex landscape of rules and regulations. To help you do that, EZ Texting is constantly evolving its platform and customer support to ensure your text messaging is in line with the current industry best practices, CTIA recommendations, and government rules and regulations.
4 Built-In Compliance Features That EZ Texting Offers:
1. SIMPLIFIED OPT-OUTS
Our software includes built-in logic that automatically removes a contact from all future communications when they text STOP to your registered phone number or short code. This keeps you compliant without requiring you to remove the contact manually.
2. AUTOMATED DISCLOSURE
When a subscriber opts into your campaign using a keyword, we immediately provide them with the legally required disclosures on message content and frequency. There is no additional work on your part.
3. IDENTITY VERIFICATION
We help you verify your identity and build user trust by automatically including your company name in text messages.
4. EXTRA PROTECTION WHEN YOU NEED IT
Double opt-ins are required in certain situations, such as when sending age-gated content. We make it available to all of our clients as an additional safeguard to prevent sending inappropriate or unwanted messages.
How EZ Texting Leads the Industry in Limiting Compliance Risk:
1. INVESTING IN EARLY DETECTION METHODS
Intelligent Monitoring: Using machine learning and artificial intelligence, messages are automatically reviewed for spam, phishing, and other inappropriate content. We aim to find problems early so that we can work with our customers to make the necessary edits before they are received by subscribers.
Oversight: We have manual review processes in place to help prevent content violations. While our customers are ultimately legally responsible for message content, we take steps to help prevent errors and educate our customers on legal constraints.
2. DEVELOPING INDUSTRY-WIDE REGULATIONS
Compliance Pioneers: EZ Texting was the first to embed built-in opt-in/opt-out logic within a self-service platform. Today, our software goes above and beyond TCPA and government regulations to help you collect and manage contacts in a compliant manner.
Industry Leadership: We have been heavily involved in developing the CTIA's Messaging Principles and Best Practices and M3AAWG's Mobile Messaging Best Practices for Service Providers.
3. OFFERING SAFE MESSAGING RESOURCES FOR CUSTOMERS
Dedicated Team: We take customer compliance so seriously that we have an entire in-house team dedicated to messaging security and compliance.
Compliance Consulting: We provide access to in-house compliance specialists who can offer an overview of compliance best practices as well as answer any questions you may have.